A Study on the Factors that Influence Infusion of ERP Systems

Abstract

Academic research has been lopsided on post implementation ERP research, heavily focused the acceptance and adoption of ERP using TAM and its extensions. This study is determined to bring out the factors and its intricacies for deep integration of ERP into organizational processes, routines, and practices, by centering on the concept of infusion. The study proposes a new research model for ERP infusion studies which categorizes the various factors into individual, departmental and organizational level factors. This grouping guides the organizations for in developing effective intervention strategies and identifying owners for operationalizing it. This study also reveals that, the factors impacting technology usage do not exert same degree of influence across the various stages of ERP lifecycle.