Application of Six Sigma- DMAICDV tools to Enhance the Effectiveness of Training and Development in the Pharmaceutical Industry
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Abstract
Training in the pharmaceutical industry is challenging. To ensure quality, the pharmaceutical industry depends on trained employees. Training is significant and critical in the pharmaceutical industry. The pharmaceutical industry is bound by stringent regulations. Non-compliance to pharma regulations impacts credibility and trust in the said company. To ensure compliance in pharmaceutical companies, an effective training system is a must. Ineffectively trained employees are detrimental to the overall functioning of the pharmaceutical industry. Pharmaceutical industries continuously face regulatory challenges and hence a robust training model is the need of the hour. Across industries, Six Sigma tools are profoundly recognised for improving quality attributes and the applicability of the same in the existing training model can be weighed for better impact. As part of this research, literature was explored mainly on the aspects of Six Sigma and training perspectives in the pharmaceutical manufacturing sector. The literature review showed that no training model with the Six Sigma approach was used in pharmaceutical industries. This research paper aimed to develop a training model based on Six Sigma tools for the pharmaceutical industry. To cater for the very need for an enhanced training system, a six-sigma-based training model with detailed DMAIC tools was developed as part of this research. The said model was surveyed among 72 subject matter experts from selected 10 pharmaceutical-regulated companies with USFDA approvals. An overall higher rate of agreeability was recorded across the survey for the said model, which was found useful by the respondents. For further enhancement, the surveyed training model was modified with DMADV tools in addition to the existing DMAIC tools, and the new modified model can be used for future studies.