The Impact of Emotional Intelligence on Employee Performance: Case Study of the Provincial Branches of the Algerian Banking Network

Abstract

This investigation meticulously examines the influence of emotional intelligence on employee performance, employing a descriptive methodology. The study encompasses a sample of 67 participants and utilizes official documents and questionnaires for data collection, with statistical analysis performed using SPSS (Version 26). Results demonstrate a substantial prevalence of emotional intelligence and enhanced performance within the sample, attributed to the organization's deliberate emphasis on these factors, although they are not formally recognized under scientific terminologies. A notable positive correlation is observed between emotional intelligence, as an independent variable, and employee performance, as a dependent variable, through the dimensions of emotional intelligence and various aspects of employee performance. The research concludes with several recommendations, particularly the implementation of an emotional intelligence framework for recruitment, employment, and assessment processes.