E-Healthcare Services Adoption Among Consumers: An Empirical Study

Abstract

Due to the convenience and accessibility, they provide, e-healthcare services have grown in popularity among consumers in recent years. This paper’s purpose is to look into the “factors that influence the adoption of e-healthcare services by consumer”. To identify the key influencing factors of the “adoption of e-healthcare services”, a “comprehensive review of the literature was conducted”. These findings indicate that perceived “ease of use, perceived usefulness, perceived risk, trust, and subjective norm are the important factors influencing consumer adoption of e-healthcare services”. Furthermore, demographic factors like “age, gender, education, and income influence the acceptance of e-healthcare services”. The study's findings have important “implications for policymakers and healthcare providers and in designing and implementing consumer-cantered e-healthcare services”. The study also emphasizes the “importance of healthcare providers focusing on improving the ease of use” and “the perceived usefulness of e-healthcare services”, as well as “building consumer trust in order to promote adoption”.