Crisis Management in Media: Strategies for Handling Public Relations Disasters

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Jayati Gupta, Padmashree. P, C. Sharmila Rao, Vyshnavi. A

Abstract

This paper examines best practices and strategies for crisis management within media and public relations contexts. Rapid response planning, clear internal coordination, thoughtful communication with stakeholders, and effective use of both traditional and social media channels are imperative when unexpected disasters or scandals threaten an organization's reputation. By developing comprehensive crisis readiness plans, media relations teams can respond quickly and work to repair damaged brands through sincere apologies, policy changes, and transparent communication. Detailed case studies of both effective and ineffective crisis management provide important lessons for PR professionals seeking to navigate public relations nightmares. Ultimately, advance planning and rapid response coordination limit cascading failures while long-term recovery efforts focused on responsibility, reform, and reconciliation facilitate the rebuilding of organizational trust and credibility over time.

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How to Cite
Jayati Gupta, Padmashree. P, C. Sharmila Rao, Vyshnavi. A. (2024). Crisis Management in Media: Strategies for Handling Public Relations Disasters. European Economic Letters (EEL), 14(4), 1163–1170. https://doi.org/10.52783/eel.v14i4.2245
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