Digital Transformation in E-Commerce Through Industry 5.0: Critical Evidence of Customer’s Satisfaction

Abstract

The stimulated evolution of technology, often referred to as Industry 5.0, is ready to revolutionise global industries. In this era of advanced automation, robotics, and data-driven insights, the E-Commerce industry has the potential to gain the most from these transformative forces. This study examines the profound impact of Industry 5.0 on the E-Commerce surroundings, with an emphasis on technological innovations and their crucial role in enhancing consumer satisfaction. The importance of the alignment between the innovations made in Industry 5.0 and the engagement of customers is growing as e-commerce continues to increase its presence around the globe. This research focuses light on the symbiotic relationship that exists between technology and the satisfaction of customers It highlights the positive experiences that customers could anticipate as well as the advantages that businesses who effectively manage this change will have over their competitors. The research investigates a variety of ways in which Industry 5.0 will have an impact, including the introduction of personalised shopping experiences made possible by advanced analysis and the enhancement of supply chain operations made possible by real-time data insights.