Impact Of Grievance Management On Job Satisfaction: A Study Of The Education Segment
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Abstract
Purpose: Grievance management is one of the most significant aspects of industrial relations. Various researchers have made an effort to understand the reasons behind employee complaints and how they affect workers' levels of job satisfaction, but in the field of education, the impact is still vague and imprecise. In addition to examining the methods the school administration uses to address complaints, this paper will also determine the pertinent effects of teachers' grievance handling on work satisfaction at selected 4 private secondary schools in the Faridabad area of Haryana state.
Methodology: For analysis, the study includes both primary and secondary data. Teachers are surveyed for primary information using simple random sampling. Secondary information is gathered from several internet publications, academic articles, etc. The use of descriptive statistics allows for the drawing of conclusions and inferences.
Findings: In any organization, better employee-employer relations result from the management of complaints. Resolving grievances also improves the teacher's performance and work happiness, which boosts the school's overall performance. The study unequivocally demonstrates that the adoption of compromise and integrating grievance redressal techniques results in the majority of instructors being the happiest. As a result, the study shows that compromising and integrating styles foster a sense of belonging in the minds of the teachers towards the school administration and results in higher job satisfaction, whereas teachers experience lower satisfaction when dominating, avoiding, and obliging styles are used.
Research limitations: The primary constraint of the study is the paucity of literature on the education sector. The study's time frame restricts its ability to conduct an in-depth analysis of the issue. The study is restricted to a private secondary school, thus it is possible that the findings cannot be extrapolated to other organizations or public schools.
Practical implications: The study will give the administration of the school a clear understanding of the different grievance-handling techniques that promote job satisfaction, which will ultimately be helpful to the school managers in fostering good employee- employer relations. The paper provides a deeper understanding of how job satisfaction can be improved by effectively resolving teachers’ grievances.