Exploring the Relationship Between Employee Loyalty, Satisfaction, and Organizational Growth in the Healthcare Sector of Western Uttar Pradesh

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Bushra parveen, priyanka rana

Abstract

Organizational employee satisfaction and commitment have a uniquely significant role in the growth of complex organizations such as healthcare organizations. The purpose of this research is to analyze the determinants of employee commitment and satisfaction and their relation with the development of healthcare organizations in Western Uttar Pradesh.  The study design adopted was a quantitative cross-sectional survey, which was done through a structured self-administered questionnaire on 340 healthcare employees including administration, clinical, and support staff. Some measured variables included employee commitment, employee satisfaction, and organizational development variables, including service delivery, patient satisfaction, and employee turnover. Data was analyzed using, SPSS v25, and correlation, and multiple regression analysis was applied to the variables to test the relationship between them.  The results pointed out that employee satisfaction and loyalty were moderate-to-high with a mean of 3.8 (SD = 0.6) and 4.2 (SD = 0.7), respectively but differed based on the employee's job role. The perceived growth indicators of the organization showed positive signs; service provision mean = 3.9, SD = 0.8, and patient satisfaction mean = 4.0, SD = 0.7. Empirical analysis revealed that, indeed, both loyalty (0.65, p < 0.01) and satisfaction (0.52, p < 0.01) had a positive impact on organizational development.  Loyalty was found to be a better predictor of organizational growth than job satisfaction. Efforts to improve worker satisfaction and retention may lead to continued, healthy growth of the healthcare industry.

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How to Cite
Bushra parveen, priyanka rana. (2024). Exploring the Relationship Between Employee Loyalty, Satisfaction, and Organizational Growth in the Healthcare Sector of Western Uttar Pradesh. European Economic Letters (EEL), 14(4), 1801–1813. https://doi.org/10.52783/eel.v14i4.2315
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