Emotional Intelligence in Public Administration : A case study of Bangladesh.
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Abstract
This research investigates the nexus between emotional intelligence (EI) and employee performance within Bangladesh's civil service field administration. By employing theoretical models of EI which includes ability and mixed approaches, and conducting survey within district administration officials, the study finds significant positive impact of self-awareness, emotional regulation, and empathy on professional effectiveness. Also, through Pearson correlation and regression analysis, the findings highlight that EI is strongly correlated with employee performance, with implications of upgrading civil service which can align with citizens' expectations and the country’s development goals like SDGs 2030 and Vision 2041. This research contributes to the existing literature of emotional intelligence and public administration, stressing the indispensable role of emotionally intelligent leadership in attaining organizational effectiveness.