An Assessment & Evaluation of Stakeholder's Awareness, Participation and Satisfaction Levels Towards Shimla Municipal Corporation's Services and Amenities
Main Article Content
Abstract
Purpose: This study aims to evaluate stakeholders' Awareness, Participation, and Satisfaction levels with various amenities provided by Shimla Municipal Corporation. Moreover, it focuses on understanding residents’ perceptions, engagement, and feedback to enhance service delivery and identify areas for improvement in municipal amenities.
Design/Methodology/Approach: We collected Data using well-structured and comprehensive questionnaires to obtain respondents' responses regarding various amenities provided by Shimla Municipal Corporation. We analysed the data using Smart PLS-4 and SPSS-25 software. The researchers categorised the levels of Awareness, Participation, and satisfaction.
Findings: Findings demonstrated the study on respondents' awareness, participation and satisfaction levels regarding various amenities provided by Shimla Municipal Corporation Reveals Significant differences across all three constructs, as indicated by ANOVA tests with p<0.05.
Practical Recommendations/ Implications: Shimla Municipal Corporation policymakers should consider implementing targeted awareness programs, organising educational workshops, engaging youth, enhancing various public amenities, and providing staff training to improve service quality and community participation in Shimla Municipal Corporation-provided multiple amenities.
Originality/Value: This study provides valuable insights into Stakeholders' awareness, participation and satisfaction regarding amenities offered by Shimla Municipal Corporation. By evaluating residents' perceptions and engagements, it aims to identify areas for improvement in service delivery, fostering enhanced municipal management and residents' satisfaction. Its originality lies in addressing municipal service gaps through resident’s direct feedback.