Supply Chain Performance Measurement: Systematic Literature Review & Bibliometric Presentation

Abstract

Assessing supply chain efficiency is essential to making sure efficiency, competitiveness, and sustainability in an increasingly complex global market. This systematic literature review aims to consolidate existing knowledge on supply chain performance measurement by employing fundamental basic tools and bibliometric analysis. The review explores various frameworks and methodologies that have been proposed and applied across diverse industries. By synthesizing findings from peer-reviewed papers, case studies and industrial reports, the paper identifies the key performance indicators commonly used in supply chain assessments, such as cost, customer service, asset management, quality, productivity, customer performance measurement, competitive performance measurement, and time. A structured approach is employed to categorize the tools and techniques utilized in performance measurement, including balanced scorecards, activity-based costing, and the SCOR Model. The study highlights the evolution of these tools over time and their adaptability to different supply chain contexts, from traditional manufacturing to contemporary e-commerce environments. Furthermore, the paper discusses the challenges and limitations associated with current performance measurement practices, such being problems with data quality, integration challenges and the requirement for a comprehensive strategy that includes risk management and sustainability. In addition to traditional literature review methods, this research employs bibliometric analysis techniques, such as citation and co-citations analysis, to identify influential works and new developments in the field. The bibliometric analysis reveals significant growth in research output over the past two decades, with notable contributions from key scholars and institutions. By providing a comprehensive overview of the literature, this review offers insightful observations for researchers and professionals seeking to refine their evaluation of performance strategies. The results highlight the significance of adopting a balanced and integrative approach to capture the multifaceted nature of supply chain performance. Future research directions are proposed to address gaps in the literature and to explore innovative methodologies for more reliable and flexible assessment of the supply chain's performance.