Employees’ Engagement in Super Markets in Maharashtra Cities

Abstract

The primary aim of the current study was to explore the possible associations between employee satisfaction and engagement and enrichment variables within the context of malls, stores, and supermarkets located in Mumbai, Palghar, and Thane. The study employed a snowball sampling technique and a Google form to collect responses from employees working in different types of stores. The total number of complete responses was 518, which were subjected to multiple regression analysis, utilizing employee satisfaction as the dependent variable and 14 engagement and enrichment variables as independent variables. The results suggested that employee engagement represents a motivational construct that encourages employees to actively allocate their personal resources towards work-related tasks, thereby positively impacting their satisfaction. Furthermore, the study identified that employees frequently experience feelings of stagnation and lack empowerment to make decisions, which hinders their overall satisfaction. The study recommends that middle-level managers should receive training in fostering employee engagement and maintaining enthusiasm towards work, as employees are intrinsically motivated to work when presented with opportunities to engage offered by companies. The study concludes that HRM issues need to be addressed comprehensively as employees in these stores express dissatisfaction with their immediate supervisors or managers.