Restructuring Communication Architecture: Enhancing Vertical And Cross-Functional Efficiency In Psus

Abstract

Indian Public Sector Undertakings (PSUs) have historically suffered from archaic rigid hierarchical modes of communication which have caused inefficiencies, stagnancy in agility, and culminated decision-making lags within the organization. These systems obstruct vertical (both top-down and bottom-up) and cross-functional interdepartmental communication which in turn reduces organizational productivity and responsiveness. This research proposes an optimized communication framework which restructures workflows for PSUs and employs digital interfaces, decentralized communication nodes, and digital platforms to improve information dissemination and access at all levels within the organization.  This study utilized a mixed-method methodology consisting of structured interviews with senior PSU officials alongside an employee survey and process audit within three representative PSUs. The study presents a new layered model with real-time dashboards, AI message routing, collaborative interfacing, and other tools designed to remove siloed interdepartmental frameworks. The findings highlighted measurable enhancement in communication clarity, diminished information bottlenecks, heightened synergy, and improved inter-departmental collaboration reporting. The model is also capable of sustaining feedback loops that augment enhanced mechanisms which foster accountability and transparency.  This digitally-driven framework of communication is suggested as a digitally transformative solution to PSUs along with operational excellence goals to sustain competitive advantage. The research supports policy-level innovations toward responsive governance as well as reigns scalable digital paradigm solutions aligned with future ready governance.