The Impact of AI-Powered Personalization on human resource management and customer Loyalty in ecommerce

Abstract

Another tool that has become life-changing in digital economy is the Artificial Intelligence (AI)-driven personalization that has transformed the way business is conducted, both concerning its customers and the internal workforce. With e-commerce, however, the role of AI in the context of personalization can be divided into two: promoting customer loyalty through custom experiences and transforming human resource management (HRM), or mechanizing and streamlining personnel procedures. This paper will touch on the convergence of the two fields, exploring the effect of using AI to make personalization on the human resource practices and, how the same contributed towards achieving long term customer relationships. e-commerce platforms using real-time customer behavior analytics to make real-time recommendations and offers, support using machine learning, natural language processing and predictive analytics. All these tailor-made dealings play a significant role in enhancing customer satisfaction, trust to their brands and loyalty, which generates repeat purchases and the long run expansion of revenue.