Work-Life Balance and Emotional Intelligence with Special Reference to Private Bank Employees
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Abstract
The idea of emotional intelligence is broken down, the aims of the investigation are described, a research methodology and issue statement are debated, and interviews with study participants are carried out. In this chapter, we also discuss the impact that emotional intelligence has on the quality of customer care that Indian private sector banks are able to provide for their clients and how this relationship is impacted by the banks' ability to recognize and respond to customers' needs. The application known as SPSS was applied in order to carry out the process of data analysis. In order to investigate the connections that exist between the many different variables that were examined, researchers turned to a number of distinct statistical techniques. These techniques included descriptive statistics (including mean and standard deviation), t-tests, coefficients of correlation, and regression analysis. Both primary and secondary sources were utilized in the process of information gathering for its respective purposes. The questionnaire and the in-depth interviews are going to be the two methods of data collection that will be of the utmost significance.