Role of IT enabled knowledge management in strategic decision making: An empirical study

Abstract

In today’ s world marked by ever-expanding technological advancements organizations face challenges in effectively managing their knowledge resources in order to ensure strategic decisions that play crucial role in deciding the competitive edge. IT that facilitates access, storage, retrieval and dissemination of knowledge make it easier for various organizations to manage their information resources as well as assists in constructive utilization of knowledge for strengthening their firm. Moreover, the role of IT in disseminating knowledge fosters effortless flow of knowledge at diverse levels of organizations, enhancing knowledge accessibility and encouraging knowledge sharing among workers. IT’s ability to supplement knowledge sharing attitude among workers also pave way to collaborative learning and teamwork contributing towards adaptability of the working environment. The significant and positive relationship that IT and knowledge management shares further confirm how technological advancement and its capabilities to help access extensive knowledge and classify the same enable in strategic decision making. The impact of IT enabled knowledge in increasing competitiveness, innovational ability and organizational agility aid in building a working environment that advance decision making capabilities. Research in this arena will help practitioners develop advanced ways that cater to harnessing potential of IT systems in order to help build fruitful knowledge management practices. A sample of 261 respondents was collected from management of different organizations. The four factors that identify the Role of IT enabled knowledge management in strategic decision making are Access to Information, Knowledge Discovery & Sharing, Innovation & Creativity, and Adaptability and Agility.