Analysing the Drivers and Overcoming Barriers in the Adoption of Telemedicine in Indian Healthcare: A Conceptual Framework for Post-COVID-19 Era

Abstract

This paper introduces a theoretical framework for examining the factors that promote and impede the integration of telemedicine within the Indian healthcare system in the aftermath of the COVID-19 pandemic. It covers factors such as societal pressures, technology availability, government regulations, patient’s perspectives, and the attitude of healthcare providers. It additionally emphasizes the enhancement of access to high-quality healthcare services. By integrating stakeholder theory and surpassing the boundaries of the Technology Acceptance Model (TAM), this research formulates an extensive framework for the adoption of telemedicine in India. The framework offers insights and practical strategies for effectively integrating telemedicine with the care system. It aims to guide policymakers, healthcare providers, and stakeholders in shaping the future of telemedicine from the unique perspectives of all involved parties. The study fills a research gap in this area and contributes to the practical application of telemedicine in real-life scenarios.