P S Ramanathan, Rupak Roy, Sarvesh S, Shaiju S, Uma Maheswari. (2024). Transforming E-Commerce: Harnessing Customer Feedback to Elevate Product and Service Excellence. European Economic Letters (EEL), 14(3), 2225–2230. Retrieved from https://www.eelet.org.uk/index.php/journal/article/view/1997