RUMANA TABASSUM, CHITRADEVI. "Examining the Impact of CRM Practices on Customer Satisfaction: A Quantitative Analysis". European Economic Letters (EEL), [S. l.], v. 14, n. 2, p. 1420–1426, 2024. Disponível em: https://www.eelet.org.uk/index.php/journal/article/view/1487. Acesso em: 11 jul. 2026.