KANCHANA SATTUR, SHRIYA SHENOY. Service Quality Evaluation of Businesses on Social Media Platforms – Its Impact on Online Satisfaction and Online Loyalty. European Economic Letters (EEL), [S. l.], v. 14, n. 2, p. 2597–2605, 2024. DOI: 10.52783/eel.v14i2.1607. Disponível em: https://www.eelet.org.uk/index.php/journal/article/view/1607. Acesso em: 11 jan. 2026.