BARBARA TROTMAN. Retail Therapy? The Importance of Creativity in Customer Service in a Competitive Market. European Economic Letters (EEL), [S. l.], v. 10, n. 1, 2020. DOI: 10.52783/eel.v10i1.69. Disponível em: https://www.eelet.org.uk/index.php/journal/article/view/69. Acesso em: 29 oct. 2025.