Dhadurya Naik M, B.Prabhakara Rao, Vijaya Prakash Jakjala, R. Hepsiba, G L Preethi, “The Influence of Service Quality on Customer Satisfaction in Online Stores in Andhra Pradesh: A Comprehensive Analysis”, EEL, vol. 14, no. 2, pp. 2772–2779, Jul. 2024.