Analysis of the Impact of Various Factors on the Attrition Rate of Middle-Level Management: A Study of Metro Rail Corporation

Abstract

This research investigates the impact of various factors—income factors, work factors, and policy and norms—on the higher attrition rate of middle-level management within the Indian transportation industry. The study utilizes a mixed-methods approach, combining qualitative interviews and quantitative surveys to assess how these factors contribute to turnover intentions among middle-level managers. The findings indicate that income dissatisfaction, characterized by perceived inequity in compensation, is a significant driver of attrition. Additionally, high job stress and poor work-life balance, exacerbated by demanding work conditions, are found to be critical factors influencing managers’ decisions to leave their positions. Moreover, dissatisfaction with career development opportunities and inconsistencies in the application of organizational policies further contribute to turnover. The research draws on equity theory, the job demands-resources (JD-R) model, and organizational justice theory to interpret the findings, offering a comprehensive understanding of the multifaceted nature of attrition in this sector. The study underscores the need to adopt a holistic approach to retention, addressing both financial and non-financial factors to reduce turnover and ensure a committed managerial workforce. The study's implications suggest that metro rail corporations must focus on competitive compensation, stress reduction, work-life balance, and fair policy implementation to retain their middle-level managers.