A Study on Work-Life Balance and Job Satisfaction of Women Employees in BPO Sector of Delhi NCR

Abstract

Objective: The present study examines the impact of work-life balance on job satisfaction of female BPO sector employees of Delhi NCR.

Methodology: For this purpose a total of 280 women employees were selected from three different BPOs i.e. domestic, international and domestic-international through purposive sampling procedure. The study was analytical and descriptive in nature. Multi-method approach of data collection was used. Data collected with the help 5point likert scale questionnaire.

Result: 74.8% of employees believe that their pay has a significant influence on their job happiness. Employees believe that safe and healthy working conditions, as well as a nice working environment, have a significant influence on job satisfaction (74.1% and 77.2%, respectively). Work-life balance is critical for the work satisfaction of 73.6% of employees. Employees rated organizational support, advancement, and job security as vital in 67.7% and 54.8% of cases, respectively. Employees rated all QWL elements as important in terms of work satisfaction.