Consequences of Work-Life Quality on Employee Retention in the Quick Service Restaurant Industry: An Empirical Study

Abstract

This study looks into how employee retention in the quick service restaurant (QSR) sector is affected by quality of work-life (QWL). The research focuses on various QWL factors including job satisfaction, workplace stress, job environment, work-life balance, and financial reimbursement. Using a quantitative approach, data was collected from 165 employees across 16 QSR outlets in Chennai, India. The findings reveal significant relationships between QWL factors and employee retention, with job environment and financial reimbursement showing the strongest positive correlations. The study provides insights for QSR managers to develop effective retention strategies by enhancing QWL aspects.