Workforce Management in the Era of Generative AI: Insights and Research Agendas

Abstract

Historically, workforce planning has been done by organizations using labor-intensive manual methods. This puts a lot of pressure on HR professionals to adjust to the ever-changing demands of workforce scheduling, particularly in light of continual labor market upheavals. However, complex data-driven solutions that improve and expedite a range of business processes have been made possible by advances in artificial intelligence (AI). AI technologies are already empowering management through the automation of repetitive work and the support of strategic personnel management and retention initiatives. This study examines how AI-powered solutions are transforming human resources and helping companies boost workforce management. It emphasizes how important artificial intelligence is to solve problems and improving performance in sectors like retail, healthcare, and finance. The study highlights how the use of AI has increased output and efficiency and highlights how important it is to the direction of workforce planning and human resources in the future.