An Influence of Demographic Variables on HR Practices and Job Engagement: A Study in Indian Telecom Industry

Abstract

Purpose:

Employees are considered a crucial asset for an organization and their engagement and retention through various HR Practices has a significant impact on the Organizational Performance. Meanwhile, the demographic variables are considered to be integral influencers in the achievement of personal, societal and organisational goals. Thus, the focal point of this paper is to validate the causal relationship between numerous Demographic Variables namely name of the Telecom Company, Gender, Age, Job Position and Employment Status and the two constructs such as HR Practices and Job Engagement in the Indian Telecom Industry.

Methodology:

This paper follows mix-methods approach. Thus, an enormous literature method consisting of both Indian and Global Researches and application of various statistical tests have been conducted to critically assess the influence of demographic variables on both the constructs. Demographic profile of all the 394 respondents of telecom companies namely BSNL, MTNL, Vodafone Idea Ltd., Bharti Airtel Ltd and Jio Infocomm ltd. has also been created using frequency and percentages methods.

Findings:

The results are consistent with various previous studies that gender does not influence both the HR Practices and Job Engagement while the other variables such as respondent’s organization, age, job position, and employment status influence both the constructs. but few former studies also show some contradictions which shown up through the validation.

Practical Implications:

Policy Makers and HR Practitioners of Telecom companies will be able to gain an insight concerning development of HR system that can motivate employees, particularly new recruits through rewards, recognition, career opportunity, clear job description, allowances, benefits etc., to ensure engagement and involvement.