Emotional Health through Employee Experience: An Insight through Employees’ Lens

Abstract

Current scenario has started realizing the connotation of emotions and sentiments especially at workplace which directly or indirectly impact the job and thereby the company. The emotions set a base of employee experience. These emotions headed by employee experience are creating the emotional health of an employee. The burgeoning of social media provides plethora of opinionated content that includes employees reviews about their organizations, which form the foundations of predictive and proactive strategic human resource decision making tool. Reviews of three major IT companies of India were mined from website www.glassdoor.com . The reviews were further applied for text analysis. The analysis of the extracted reviews elucidates the opinions and sentiments about the organization. This paved a way to understand employee’s experience. This paper is an attempt to explore factors that contribute to employee experience from the reviews about sentiments that were implicit from the communication on the social media website. With this new field, data and science are turning out to be essential resource and successful businesses are not just recognizing it as central nervous system of the organization but also applying people analytics extensively to enhance business outcomes. The implications of the study are also discussed.