Exploring the Key Drivers of Employee Performance: A Comprehensive Study of Contributing Factors

Abstract

Background: Especially in demanding sectors like healthcare, emotional intelligence (EI) has been shown to be quite crucial for employee performance. In order to bridge information gaps concerning how Emotional Intelligence (EI) impacts workplace dynamics and results in diverse organisational contexts, this paper investigates how employee performance in public and private hospitals is affected by Emotional Intelligence.

Objective: Analyzing the dynamics between public and private hospitals in the Delhi-NCR region, identify major emotional intelligence (EI) elements affecting job performance, and look for the relationship between EI and employee performance.

Methodology: We followed a cross-sectional strategy and a descriptive study design. Using a rigorous questionnaire including demographic data, an Emotional Intelligence Scale, a Job Performance Scale, and a Comparative Analysis Scale, data from 400 healthcare professionals was collected. Though the emphasis of comparative research was variation in hospital types, quantitative analytical methods like correlation and regression analysis revealed relationships.

Findings: Emotional intelligence and employee performance shown to be really closely correlated. Higher EI workers had improved interpersonal relationships, stress control, and decision-making. Private hospital staff participants attributed somewhat greater EI and performance levels to superior resources and training opportunities. Public hospitals, on the other hand, showed how capable they might be of enabling staff members to grow more flexible and resilient.

Conclusion: Emotional intelligence helps public and private hospitals' staff operate far better. Specifically tailored to develop emotional intelligence (EI), training courses can boost workplace efficiency, hence improving organizational results and patient care. The results highlight the significance of moving early to incorporate the development of Emotional Intelligence (EI) into hospital administration.