Factors Influence ERP Implementation Projects in Higher Education Institutes: ERP Consultants view

Abstract

As a result, researchers showed the important factors to be considered in the ERP implementation process from a consultant's point of view. Though all factors found in the literature affect the success of ERP projects in Education, this study shows the significance of the need to build a systematic ERP implementation process for improving the performance and user satisfaction in educational ERP Systems to achieve the maximum ROI. The major critical success factors focused on by the consultants which are very important for success are Use of Project management practices for ERP implementation, the need to build a new model of ERP implementation strategy for the institutes and the ERP vendors to achieve the ROI, a dedicated role for the Project manager from start to end to execute, control and monitor ERP project and user performance, need to handle all the technical difficulties head-on, Efficient change management guidelines, continuous feedback, and training when there is a change from one system to other for better performance and user satisfaction, Involvement of user from the beginning in ERP improvement strategy will increase the performance and productivity.