M-Paisa and Financial Inclusion: A Case Study of Mobile Banking in Emerging Markets

Abstract

In emerging markets with limited access to conventional banking infrastructure, mobile banking has emerged as a key instrument for advancing financial inclusion. This research specializes in M-Paisa, a mobile cash provider that drastically aids in providing financial services to previously unbanked groups and selling financial empowerment. The study looks at accessibility, price, and usage trends to see how M-Paisa affects financial inclusion. In order to examine the connection between mobile banking and economic inclusion, statistics was collected from 150 respondents. The outcomes show critical styles within the uptake of cellular banking, emphasizing how M-Paisa may additionally increase get entry to to financial offerings whilst tackling issues like person training and provider dependability. The research also emphasizes the favorable relationship between M-Paisa usage and higher levels of customer satisfaction and financial education. This paper tackles important implications for policymakers and stakeholders in emerging markets and offers insights into the transformational potential of mobile banking solutions in improving financial inclusion by using M-Paisa as a case study. In order to promote economic development and strengthen neglected areas, the study concludes by highlighting the need of ongoing innovation and investment in mobile banking services.