Improving Tourism Infrastructure in Himachal Pradesh: Identifying Gaps and Enhancing Visitor Satisfaction

Abstract

India is home to many beautiful states, one of them is Himachal Pradesh which is visited by millions of tourists every year. We will also shine a light on its beautiful landscapes and rich culture, as well as build tourism capacity to improve travellers experience and satisfaction across the region. The study also endeavours to highlight the major infrastructure gaps in the state in terms of transportation, accommodation, digital infrastructure and recreational infrastructure. This paper examines the impact of such infrastructure gaps on the overall experience of tourists, and aims to provide practical recommendations for Infrastructure Development and Management to better align with the expectations of modern tourists and promote sustainable tourist practices. The paper says that the infrastructure in the three regions — Kullu-Manali, Spiti Valley and Dharamshala — varies in terms of the type of tourists they attract. Another facet of the research looks at the importance of technology in providing access to the information. In addition to all of this the paper highlights the need to ensure all infrastructure upgrade and changes are aligned with more sustainable practices, preserving cultural heritage and involving local communities. This research provides broad recommendations to tourism stakeholders in Himachal Pradesh based on global practices and domestic challenges identified through the insights drawn, but such findings have the potential to be realised for the betterment of tourism infrastructure, meeting tourists' expectations and ensuring the sustainability of the tourism industry in the long run. Altogether, the findings help moving towards a better informed destination planning and more effective measures for sustainable tourism in the region.