Impact of demographic profile of IT Employees on their Emotional Intelligence – A study across select IT Companies in Bangalore City

Abstract

It is becoming more accepted that an individual's level of productivity and performance may be used as a predictor of their emotional intelligence (EI). Many scholars believe that EI does have an influence on individual performance, despite the fact that assessment methodologies have been criticised. Self-efficacy is an essential component of psychological capital, and emotional intelligence has been shown to have a positive correlation with self-efficacy. As a consequence of this, the problem of EI is still significant as a result of the fact that businesses are always looking for ways to enhance their management of their human resources. Keeping your EI levels high is especially crucial in this context because of the direct connection between EI and an individual's capacity to adapt to different environments and circumstances. However, the degree of EI that a person possesses may be affected by a variety of different situations. EI levels are influenced by a variety of factors, including those that are biological, psychological, and social. Some academics are of the opinion that EI can be improved, most likely via the implementation of programmes emphasising education and awareness. In light of this, the current study investigated demographic (age, gender, educational attainment, marital status, and yearly income) factors as potential predictors of EI levels. Specifically, the study looked at age as a predictor of EI levels. The research is exploratory in nature, and there were 129 participants in the study. The Cochran formula for estimating unknown populations with a known population yields a confidence level of 95% and a margin of error of 10%; this method was used to the study of employees. We employed a questionnaire with good structure, which was developed from the Goleman EI Scale that was published in 2012. To test the hypothesis, an ANOVA and an independent t test were utilised, as well as the SPSS statistical software. According to the findings of a survey of demographic features, employees with an age more than 45 years old have higher levels of emotional intelligence. There is no significant correlation between emotional intelligence and either marital status or monthly income. The amount of self-awareness that women possess is far higher than that of men. It was shown that there were significant differences in the EI levels of IT professionals depending on a number of demographic and work-related characteristics. There is a possibility that demographic and occupational traits do in fact have an effect on EI. The findings suggest that further research is required before comparisons can be made between workers in the IT industry and those in other knowledge-based fields.